Terms and Conditions

We will endeavour to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

  • Prices and colours of products may change, and all products are subject to availability;
  • Variations to products may occur from time to time for various reasons (including changes in seasonal range, or product specifications);
  • While we try to represent products (including colours) accurately, the representation on your screen may be different to the actual product for various reasons;
  • Description of products are summaries only (with further information available on request to us); and
  • Due to technical or human error, information may be recorded incorrectly or omitted.
  • We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.
  • We do not warrant that access to this website will be uninterrupted or error-free.

International Orders

Displayed pricing applies to New Zealand resident customers (NZD) and Australian resident customers (AUD) only. International orders (countries other than New Zealand and Australia) will be processed in New Zealand dollar. When an order is shipped outside of New Zealand or Australia you may be charged duties or taxes by your local government before the items will be released to you, as these are beyond our control please check with your local customs department prior to ordering should you have any concerns  

Credit Card Details

Credit card details are not stored. The name that will appear on cardholder’s statement is Macpac Ltd. This website is operated by Macpac Limited, a New Zealand registered company, and its related corporations (“Mouton Noir Ltd” and “Fairydown”). In these Website Terms of Use and Security & Privacy Statement (“Terms”), the expressions “we”, “us” and “our” refer to Macpac Ltd.  

Macpac Club

By signing up for the Macpac Club, you agree to receive information from Macpac, including e-mails. Your membership will be renewed automatically for FREE when you make a purchase during the 12 calendar months of your membership. To retain valid membership, members must also provide a valid email address within 12 months of joining. Members details will not be sold to any third party at any stage. Members have the right to unsubscribe or terminate their membership at any time. Club discounts apply to full-priced stock only and not to the purchase of gift vouchers. Club benefits are not available in conjunction with other products and promotions – unless members are advised otherwise. Macpac may amend the benefits and discounts available from time to time; any changes will be communicated on the Macpac web site. Club benefits apply to NZ stores to members residing in NZ and to AU stores to members residing in AU . Membership not transferable. These conditions should be read and accepted in conjunction with the Web Terms and Conditions and the Macpac Privacy Policy.    

Macpac Gift Cards

Gift cards are only valid in the country of purchase. When redeeming a gift card online, only one gift card is valid per transaction. To use multiple gift cards, please visit one of our Macpac stores or contact us for further information. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be credited to an account. No change will be given. Cards can be redeemed in full or for part of a payment. Unredeemed balances will remain on the card until used or until the card expires. Any remaining balance will be cancelled on expiry. Valid for 12 months from original date of issue. Partial use of a gift voucher will not result in a new 12 month period. Macpac cannot replace, redeem or refund lost, stolen or damaged gift cards. Gift cards can be used in conjunction with another form of payment such as cash (in store only), EFTPOS (in store only), or credit card to make up the full value of the purchase. In the event of a computer connection issue, Macpac retains the right to temporarily decline a redemption where the computer system cannot verify the correct voucher value. Gift card balances can be checked in store, or please contact us for this information. Macpac reserves the right to alter these terms and conditions at any time.  

Sale & Promotional

Unless otherwise stated, all sale advertisements relate to the original price of Macpac branded products sold both in-store and online, and exclude the following: products marked as Clearance; footwear and all third party or non-Macpac branded products. Macpac and its associates reserve the right to conclude or extend sale pricing at any time and without advertised notice.

Clearance Pricing

All current discounts are reflected in the advertised Clearance price. While stocks last. Availability of styles, sizes and colours may vary by store and online. Clearance promotions are defined as discounts over and above the original Clearance price and are applied to the original Clearance price. All Clearance promotion discounts are reflected in the advertised Clearance price during the length of the promotional period.

Members Offers

Members offers are defined as discounts over and above the original retail price which are accessed by and available to individuals who have registered their details with Macpac to attain official membership status within the ‘Macpac Club’ (the Club). Registration as a Club member is required in order to access Club discounted prices. Club members receive 20% discount off the original price of Macpac branded products and 10% discount off the original price of footwear unless otherwise stated. Discount applies to the original price of Macpac branded products sold both in-store and online, and excludes products marked as Clearance, footwear, gift vouchers and all non-Macpac branded products. Macpac reserves the right to conclude or extend members offers without advertised notice. Offers are available while stocks last. Availability of styles, sizes and colours may vary by store and online.

Acknowledgement & Acceptance

Your use of this website, and any services provided through it (“Services”), are subject to these Terms and all applicable laws. By accessing and interacting with this website or using the Services, you accept these Terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the Services. Without limiting our other rights and remedies we may refuse to supply any product or Service, and we may deny access to this website, to anyone who breaches these Terms. All rights not expressly granted to you in these Terms are reserved. We may amend these Terms at any time without notice to you, and it is your responsibility to monitor this website for changes. Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions. You can view the most current version of these Terms at any time by visiting this page.  

Access and Use of Material on this Website

Your access to this website and the Services is on the following terms:

  • You may only access and use this website and the Services in accordance with these Terms;
  • You may only access parts of this website that are designated for unrestricted public access;
  • You may only access other parts of this website if we have expressly given you permission to do so, but then only for the purposes, and in the manner, permitted;
  • If we give you a password to access any part of this website or any Services, you must keep that password confidential and not disclose it to any other person. Nor may you permit any other person to use that password. You must change your
  • password regularly. Further you must change it immediately if you believe that it has become known to any other person;
  • You must follow our instructions when using the Services, and comply with any specific terms that we publish on this website or that we give you regarding the Services from time to time;
  • You must make sure all information and instructions that you give us are true, correct and complete, and that you are authorised to provide the information and instructions;
  • You may only save a local copy of, or print material posted on this website for your own information or research, or to inform others about this website.
  • You may not reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit any part of this website for any commercial purpose;
  • You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or material of any kind, or encourage any other person to do so;
  • You must not knowingly post or transmit or permit the posting or transmission of any material to this website which contains a virus;
  • You must not post or transmit any material to this website which breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent;
  • You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third parties' computer systems.

We may refuse access or edit or delete material posted by you in contravention of these Terms.  


To the extent permitted by law, any condition or warranty which would otherwise be implied into these Terms is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of or our liability under such a condition or warranty, that condition or warranty will be included but our liability will be limited for a breach of that condition or warranty to one or more of the following (at our option):

  • supplying the goods or services again;
  • supplying equivalent goods or services;
  • repairing the goods;
  • paying the cost of supplying the goods or services again, or of acquiring equivalent goods or services; or
  • refunding the price you paid us for the goods or services.

This exclusion does not prevent you getting a court order you are entitled to that requires us to do anything we have expressly agreed in writing to do for you. It is also not intended to exclude liability arising under statute if, and to the extent that, such liability cannot lawfully be excluded. Except for liability for personal injury (including sickness and death), we do not accept liability for any damages (including special, indirect or consequential loss or damage), whether in an action in contract, negligence or other tort, arising out of or in connection with your access to this website or any goods or services that you purchase from us. You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this website. We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.  

Third Party Websites

We are not responsible for any information that does not originate directly from us, for any links we provide to Third Party Websites, or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third-party advertisements appearing on this websites and links to Third Party Websites. These are provided for convenience only and may not remain current or maintained. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties. No links may be made to this website without our prior written consent. Applications for consent must be made to the Marketing Manager, Macpac Ltd, 4 Mary Muller Drive, Christchurch, New Zealand.  


You must not:

  • Use or attempt to damage, interfere with or introduce anything (including a virus, robot, spider, scraper or automated means) to this website or any network or system underlying or connected to it for any purpose, or act in any other way that compromises this website, the delivery of the Services, or any network or system underlying or connected to them;
  • Use this website or any information or other material from this website, for any commercial purpose; Remove any copyright, trade mark or any other intellectual property notice from any material accessible on this website; or copy, distribute, alter or tamper with in any way, or otherwise use, any material contained in this website (except as expressly permitted in these Terms).

Intellectual Property Rights

We and our licensors, as applicable, own all intellectual property rights in and to this website and the products and information displayed in it (including text, images, graphics, logos, layout, look-and-feel, animations, software, trade marks, trade names and other material underlying and forming part of this website and/or the Services. Except where otherwise specified, any word or logo to which the “™”symbol is attached is our trade mark, and any to which the “®”mark is attached is a registered trade mark. If you use our trade marks in relation to our activities, the Services or our products, you must include a statement attributing ownership of that trade mark to us. Any other trade marks we use are used with the permission of their respective owners.  

Termination or Suspension

We may at any time and without notice:

  • change the format and content of this website and/or any Services;
  • stop providing, suspend or restrict your access to this website or any Service if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or
  • stop providing or suspend the operation of this website and/or the Services (in whole or in part).

No such action will affect any our rights or your responsibilities under these Terms or otherwise, including any disclaimer.  




Macpac – Kit Out Your Summer Competition

Terms and Conditions

  1. For the purposes of this competition, the promoter is Macpac Ltd, 4 Mary Muller Drive, PO Box 22 225, Christchurch 8022, and the competition is the Macpac Kit Out Your Summer competition (herein ‘Competition’)
  2. The prize consists of one ‘Kit out your Summer’ pack.  There will be two packs given away – one to each separate winner. Each kit will contain: 1x Macpac 80L Duffel Bag, 1x Macpac Cotton T Shirt, 1x Macpac Cotton Hoody, 1x Macpac Adults Pack-It-Jacket, 1x Macpac Travel Towel, 1x Macpac 1000ML Alloy Water Bottle, 1x Macpac Utility Case, 1x Macpac Uber Down Jacket, 1x Macpac Trucker Cap, 1x Macpac 2 Pack Anklet Socks, 1x Macpac Men’s Exit Cargo Shorts OR 1x Macpac Women’s ¾ Performance Tights. The winners will each also receive the Macpac branded item of their choice as requested in their competition entries.
  3. Macpac reserves the right to substitute prize items for other items of equal or lesser value. Prize availability is subject to available sizes, colours and styles.
  4. The competition will run from 2pm December 9 2016 until 10pm December 18 2016.
  5. Times are all based on New Zealand local time (NZDT) and are subject to change without notice.
  6. One entry only per person. Entries can only be submitted via the official competition portal hosted on Woobox. Entries submitted via other means will not be considered.
  7. Entrants release Instagram of responsibility and must abide by official Instagram terms of use. The competition is not sponsored, endorsed, administered by, or associated with Instagram.
  8. These Terms and Conditions govern the Competition. All other information provided prior to entering the Competition, including any instructions on how to enter the Competition, form part of these Terms and Conditions. By participating in this Competition it is deemed that individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

How to Enter

  1. To enter, eligible individuals must comment on the entry form which one Macpac item would make their summer adventures better and why. The entries will be judged by a Macpac panel, with the two judged to be the most creative being the winners.
  2. The entries will be judged by a Macpac panel, with the two entries judged to be the most creative, original, and adventurous being the winners.

Who can Enter

  1. By entering, participants confirm they are at least thirteen years (13) or older. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this Competition are ineligible to enter. Immediate family means any of the following: spouse, de-facto spouse, child or step-child, sibling, parent, step-parent.
  2. The competition is open to New Zealand and Australian residents only.
  3. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. Incomplete or indecipherable entries will be deemed invalid.
  4. The Entrant acknowledges and agrees that his or her Entry will not be obscene, defamatory, libellous, threatening, harassing, hateful, racially or ethnically offensive, or encouraging of conduct that would be considered a criminal offence, gives rise to civil liability, or violate any law. The Promoter reserves the right to delete from public view any entries deemed inappropriate submitted in public forums and social media.
  5. The Entrant confirms and warrants that they have full power and authority to enter into this agreement and hereby indemnifies the Promoter from and against any and all costs and damages incurred as a result of any breach of these Terms and Conditions.
  6. Macpac retains the right to contact eligible individuals during and after the competition to gain approval of using their entry on all Macpac owned social channels, irrespective of whether this user is a winner of this competition or not. In all cases Macpac will ensure user gives approval before their entry is used.
  7. By way of entry into this competition you agree that entries remain the property of Macpac and grant exclusive copyright to Macpac for publication of entry content in publicly available materials, including but not limited to blog posts, printed matter and social media posts.

How to Win

  1. Competition commences at 2pm NZDT on Friday 9 December 2016 and will end at 10pm Sunday 18 December 2016. Times are all based on New Zealand local time (NZDT) and are subject to change without notice.
  2. The Winners shall be determined at Macpac Ltd, 4 Mary Muller Drive, PO Box 22 225, Christchurch 8022 and announced on Monday 19 December 2016. Winners agree to be contacted on Monday 19 December 2016 via the provided e-mail address. All entrants agree to be contacted vi e-mail to announce the competition winners.

The Prize

  1. Winners will each receive a ‘Kit Out Your Summer’ prize pack as detailed above.
  2. If a Winner is not contactable or the Prize is not claimed by the Winner prior to 5pm 23 December 2016, the Prize will be forfeited and will be awarded to an alternate winner.
  3. If the Prize is unavailable for any reason, the Promoter, in its discretion, reserves the right to substitute the Prize with a gift to the equal value and/or specification, subject to any written directions from a regulatory authority.
  4. By accepting the Prize, the Winner grants Macpac the right to publicise the winners’ first name, Instagram name and location across all marketing materials.


  1. If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  2. Any cost associated with accessing Facebook, Instagram and mobile applications is the Entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
  3. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the competition, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value to that stated in these Terms and Conditions; (e) any tax liability incurred by a entrant; or (f) use of a Prize.
  4. The Promoter and its associated agencies shall not be liable in any way if the performance of obligations hereunder is delayed or becomes impossible by reason of any Act of God, war, fire, earthquake, strike, sickness, accident, civil commotion or any other cause.


  1. The Promoter will collect personal information in this competition in order to send prize to winners. This information will be used solely for this purpose and will not be stored. If your entry is selected as a winning entry, you will be contacted by Macpac via e-mail and asked to contact Macpac for the purposes of distributing your prize to you.


  1. The Promoter is Macpac LTD 4 Mary Muller Drive, PO Box 22 225, Hillsborough, Christchurch 8022 New Zealand.