COVID-19 latest update
Latest update 21/09/21
To our Macpac community,
Auckland is at Alert Level 3.
Our physical stores in this region are open for Contact Free Click & Collect only, with online shopping and contactless delivery available.
The rest of New Zealand is at Alert Level 2.
Our physical stores are open with increased cleaning and hygiene measures. We ask that when visiting your local Macpac store, you scan in using the NZ COVID Tracer app (or sign in physically at the door) and wear a face covering, in line with Government advice.
Alternatively, you can shop online and choose Contact Free Click & Collect (find your closest store using the store locator), or home delivery. Due to unprecedented demand, courier services are under pressure. Please allow an additional 1-2 days for your order. Find out more below.
We greatly appreciate your patience and understanding.
Thank you for your patience and understanding.
From the Macpac team.
DELIVERY UPDATE DURING COVID-19
To minimise the risk of contracting or spreading COVID-19, we’ve enabled contactless delivery in Alert Level 2, 3 & 4. This means signatures are no longer required for all parcels.
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the ground at their feet. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card with details of the delivery and return the parcel to the depot.
Visit the NZ Post & PBT websites for the latest COVID-19 service updates.