COVID-19 latest update

14/05/2020 - Stores are open from today

To our Macpac community,

Under Alert Level 2, and in line with the latest Government regulations, we are re-opening our New Zealand stores from today.

Use our store locator to find your nearest store and opening hours.
We want to make sure your shopping experience at Macpac is enjoyable and stress-free, so we have introduced several precautions store-wide.

Safety and hygiene measures in store
The safety and wellbeing of our team and customers is our utmost priority. We have taken a range of precautionary measures across our stores to create a safe environment and limit the spread of COVID-19, including:

  • Increasing our cleaning and hygiene controls
  • Preparing our teams to respond quickly to any emerging situation
  • Asking team members displaying cold and flu-like symptoms to stay home and self-isolate
  • Adhering to Social Distancing protocols
  • Offering alternative (contactless) payment options to customers

As always, thanks for your patience and understanding.

We look forward to seeing you soon.

Stay warm and stay safe,
From the Macpac team.

Delivery

We aim to meet our processing times but may be delayed due to courier and freight restrictions during COVID-19 Level 2. All orders will be processed Monday - Friday. Orders are processed within 2-5 days of being received. Most orders will arrive between 5-10 working days from dispatch. Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

Returns

Please allow 10-14 days for us to receive and process your request. If you have any questions, please contact customercare@macpac.co.nz