Macpac has been in business for over 40 years and we have always had a 100% commitment to honest, open and fair dealings in everything we do. Macpac takes its obligations in relation to the privacy of your personal information seriously and is committed to protecting your personal information in accordance with applicable laws.
Macpac collects personal information in order to conduct its business, including to provide and market its products and related services to you and to meet our legal obligations. Our staff are aware of our commitment to protect the privacy of your information and the importance of following this policy.
As always we value your feedback and ideas.
We will only collect information about you in a lawful and fair way and for purposes directly related to our business activities. It is our usual practice to collect personal information in the course of providing services to our customers, either directly in a retail store or online, when you:
We may collect personal information about you from a third party or publicly available source, but only if you have consented to such collection or would reasonably expect us to collect your personal information this way.
The type of personal information Macpac collects and holds includes (but is not limited to):
Macpac also operates CCTV cameras in its stores and collects security footage to assist Macpac to ensure the safety and security of its staff, customers, members of the public and its product. See below under Video Surveillance.
If you are a candidate for employment, we may collect other information as set out in our application forms or through the recruitment process, including information related to your employment history, worker eligibility and referee details.
Macpac uses your personal information for a variety of purposes, including:
Macpac may use a number of ways of contacting you, including SMS, mail, digital messaging, telephone or email. We want to communicate with you only if you want to hear from us. Should you not wish to receive any of these types of communication from Macpac, you can update your preferences, including to unsubscribe from communications, at any time.
Any personal information you provide is collected and managed by Macpac. We understand the trust you place in us, and the importance of your personal information and we have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised use or disclosure, maintain data accuracy and ensure appropriate use of information.
Personal details will only be used by Macpac and will not be sold to any third party at any stage. We may disclose personal information to third party service providers or contractors. If we provide personal information to our contracted service providers or suppliers we require those suppliers to preserve the confidential nature of such information and agree to use that information only to fulfil that purpose on our behalf and for the purpose for which it was provided, and not to retain the details once that purpose has been fulfilled.
We will also disclose information to a law enforcement agency in relation to suspected unlawful activity.
We will save any email that you send us, if we believe that we have a legal or business requirement to do so. We may monitor email message content for security issues including where email abuse is suspected.
Where your personal information is no longer needed for any lawful purpose, Macpac will take reasonable steps to delete or destroy it.
Macpac endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Macpac encourages you to contact us to update any personal information held by Macpac about you. You can seek access to your personal information at any time, and we will provide you with that information unless we are prevented by law from giving it to you. You can seek to correct your details held by Macpac by contacting Macpac's Privacy Officer. We are committed to dealing with all queries in a prompt, professional and open manner.
If you subscribe to a mailing list that we maintain, you can ask us to remove you from that list at any time by using the unsubscribe facility, or sending us an e-mail with your details to firstname.lastname@example.org. We will comply with that request as soon as we reasonably can. However you understand that sometimes we may have begun distributing a mail-out before we can process that request, and in those circumstances you might still receive that mail-out.
Macpac may also use software to broadly locate you in the correct part of the world or within a geographic range of a transmitting device so we may deliver information on Macpac products and services relevant to your country, geographic location or part of the world.
Macpac may also use technology to alert it when you open an email from Macpac or visit parts of our websites. You can modify your email notification preferences by clicking the appropriate link included in the footer of the email notifications if you do not wish this to occur.
Macpac uses a number of social media services and/or platforms including Twitter, Google+, Instagram, Pinterest, LinkedIn and Facebook. These services may be linked to our websites through the use of social media buttons. Your use of these third party services in relation to Macpac is entirely optional.
If you have accessed other third party websites through our websites and if the operators of those third party websites collect information about you, we may also collect, have or purchase access to that information as part of our arrangements with those third parties.
Where you access a third party website from our websites, cookie information, information about your preferences or other information you have provided may be shared between us and the third party based on an arrangement that Macpac has with those third parties. You usually cannot be identified from the information that is shared. If you can be identified from this information, we will seek your consent before sharing the information.
Macpac may also use payment services provided by third parties necessary to provide you with our products and services.
Third party websites should contain their own privacy statements. Macpac is not responsible for the services provided by the operators of those third party websites. If you do not want to provide personal information to any of those third parties, or make information publicly available, you should not use their particular service.
At Macpac we operate Video Surveillance cameras in our stores and other premises which we use to help preserve the safety and security of our staff, customers, members of the public and our Macpac product. Here we outline why we operate video surveillance, including the audio captured as part of that surveillance, how the images and audio will be used, who is responsible for the system and access to that information.
This covers the use of all types of video surveillance and audio surveillance including public and non-public areas and outlines how we will protect the privacy of individuals and comply with our obligations under privacy legislation.
Video Surveillance is the use of digital camera systems (CCTV systems) that capture digital footage as well as some audio of individuals and information relating to individuals on Macpac premises. Our system is based on internet protocol (IP) cameras that are linked to our Virtual Private Network (VPN). They are not monitored by any outside organisation.
Macpac has installed a Video Surveillance system within its business operations to help preserve the safety and security of our customers, our staff and members of the public as well as detecting and preventing theft. It is also used to allow a quick response to an incident or emergency situation and for internal training purposes.
The Macpac Loss Prevention Manager is responsible for Video Surveillance within our business. In particular they will configure and oversee its operation, the guidelines below and Macpac’s internal operating procedures. The Loss Prevention Manager will also respond to enquiries from the public and employees and train authorised staff in its use to appropriate levels.
Macpac has internal procedures to govern the use and care of Video Surveillance footage. The procedures include that:
Video Surveillance is recorded 24 hours per day in all locations. This is to ensure any possible criminal or non-compliant behaviour or activity can be recorded, whether within ‘normal’ business hours or not.
The cameras will be monitored by the Loss Prevention Manager or any senior authorised staff member. Images and footage can be accessed remotely via secure password protected applications across the company network at any time. No outside agencies, including the camera equipment suppliers or contractor/installers can access our system without the knowledge of the business.
The Loss Prevention Manager will determine the most effective placement of the cameras to meet their purposes. Cameras will not be placed in areas that compromise personal privacy such as change rooms or toilets.
Video Surveillance is retained for a maximum of 12 months whereupon it is securely deleted. However, permanent records of specific events such as theft or criminal activity will be kept securely on servers at the Macpac Head Office.
The Loss Prevention Manager will allow access only of relevant images or footage to:
A formal written request may be made by an individual to view footage related to them. Any such request will be limited by the ease of access to the footage/recordings and by the need to protect other people’s privacy. If a request is unable to be granted without unreasonably breaching others’ privacy, a written description may be provided of what they are doing in the footage/recordings. Any such request will be responded to within 20 working days.
Attention: Privacy Officer
4 Mary Muller Drive
PO Box 22-225