If you're not completely satisfied with your new Macpac purchase you are welcome to exchange it for a full refund, a store credit or an alternative product, within 60 days of your purchase along with the original receipt*.
*Excludes underwear, food, gas canisters and gift vouchers. Refunds exclude freight cost when order has been made online.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. See also our Warranty & Repairs page.
Return to any Macpac store along with your purchase receipt. Please note all returns of goods purchased in store must be made in person at one of our stores.
Please fill out the returns and exchanges card located in your order or download the return form. Send your items back to our returns address below. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details on this form or in any correspondence.
Online purchases can alternatively be returned or exchanged in any Macpac store along with your original receipt except for the following:
Items purchased online using Afterpay cannot be returned in store - if you need to return your item to our web store you can do so to the addresses below:
Afterpay is only available online and not in-store
You will have to pay the first payment on the day of purchase so please ensure funds are available on your chosen credit or debit card
Your payment schedule will be emailed to you by Afterpay
Afterpay cannot be used to purchase Gift Cards
Items purchased online using Afterpay cannot be returned or exchanged in store - if you need to return your item to our web store you can do so, please refer to our returns and exchanges policy
Upon return of your item, we will process a refund on the items returned, and you will need to re-purchase via our website
Late Payment fees can be charged by Afterpay
For full terms and conditions please refer to Afterpay's full terms and conditions
Items purchased online via our eBay store cannot be returned in store. Please raise a return request (see instructions on instructions on eBay) and return via post.
Macpac Refund & Exchange Policy
If your order arrives damaged, incomplete or incorrect please contact us on 0800 622 722 (New Zealand) or 1800 128 504 (Australia). If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible.
4 Mary Muller Drive
312 Chapel Street,