Returns & Exchanges

Returns & Exchanges

Macpac Change of Mind Policy

If you're not completely satisfied with your new Macpac purchase you are welcome to exchange it for a full refund, a store credit or an alternative product*. Returned product must be unused, be in the original packaging with all tags still intact, and returned within 60 days of purchase along with the original receipt. The change-of-mind policy excludes underwear, food, gas canisters and gift vouchers. Product can be returned to any Macpac store including our web-store.

*refund excludes freight cost when order has been made online

 Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. See also our Warranty & Repairs page.

Items purchased through Afterpay

Items purchased online using Afterpay cannot be returned in store - if you need to return your item to our web store you can do so to the addresses below:

Damaged Goods or Incorrect Order upon Arrival

If your order arrives damaged, is faulty, is incomplete or incorrect please contact us on 0800 622 722 (New Zealand) or 1800 128 504 (Australia). If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible. Please send all returns to:

New Zealand & International

Macpac Webstore
4 Mary Muller Drive
Hillsborough 8022
New Zealand


Macpac Webstore
312 Chapel Street, 
VIC 3181