Customer Service Enquiries
Got a question about the Macpac range, your latest order, or pricing and promotions? Contact our customer service team on the details below. Or, for helpful advice and gear tips from our friendly staff, visit your local Macpac store.
Customer service feedback and all other enquiries:
Macpac Customer Care will be closed Dec 25th/26th/27th
And 1st/2nd/3rd Jan 2021
Monday – Friday 9.00am - 6.00pm (NZST)
Saturday – Sunday 10.00am - 6.00pm (NZST)
For New Zealand commercial enquiries, please contact Matthew Cowie and Hailey Poumaka at:
Thanks for your interest in sponsorship with Macpac. We no longer sponsor individuals. As we’re passionate about creating long-term positive change in people and for the planet, in October 2017 we set up our grants scheme, the Macpac Fund for Good. This is our way of giving back – by awarding modest cash or gear grants to support non-profit organisations across Australia and New Zealand who run either environmental preservation and restoration projects, or social programmes that improve the lives of others through experiences in the outdoors.
Visit the Macpac Fund for Good page for more information and our past recipients.
For media enquiries, please contact:
Macpac Head Office
Macpac New Zealand Limited
4 Mary Muller Drive
PO Box 22-225