contact us

Customer Care Enquiries

Got a question about the Macpac range, your latest order, or pricing and promotions? Contact our customer care team on the details below. Or, for helpful advice and gear tips from our friendly staff, visit your local Macpac store.

Customer care feedback and all other enquiries:

New Zealand - 0800 622 722
Australia - 1800 325 215
International - +64 (0)3 964 9693

Monday – Friday 9.00am - 6.00pm (NZST)
Saturday – Sunday 10.00am - 6.00pm (NZST)


We typically respond within 24 to 72 hours.

if you need to email us an attachment please email direct -

Commercial Sales

For New Zealand commercial enquiries, please contact Matthew Cowie and Hailey Poumaka at:


Thanks for your interest in sponsorship with Macpac. We no longer sponsor individuals. As we’re passionate about creating long-term positive change in people and for the planet, in October 2017 we set up our grants scheme, the Macpac Fund for Good. This is our way of giving back – by awarding modest cash or gear grants to support non-profit organisations across Australia and New Zealand who run either environmental preservation and restoration projects, or social programmes that improve the lives of others through experiences in the outdoors.

Visit the Macpac Fund for Good page for more information and our past recipients.

Media Contact

For media enquiries, please contact:

Macpac Head Office

Physical address:

Macpac New Zealand Limited
4 Mary Muller Drive
New Zealand

Postal address:

PO Box 22-225
New Zealand