Shipping Information

Our Shipping Policy

COVID-19 Delivery Update

Stores

Under Alert Level 2, and in line with the latest Government regulations, we are re-opening our New Zealand stores from today (14/5/20).

Online

Thanks for shopping at Macpac. We know you’re eager to receive your new purchase, however we are currently experiencing shipping delays due to COVID-19. This is the result of a combination of factors: the adoption of additional safety precautions and safer working practices, fewer domestic flights and an increase in the volume of online orders. Rest assured we are doing everything we can to minimise delays, and we ask you to bear with us during this challenging time. Thank you for your support and patience. If you would like to cancel your order, please contact us at customercare@macpac.co.nz

Estimated Delivery Times

We aim to meet our processing times but may be delayed due to courier and freight restrictions during COVID-19 Level 2. All orders will be processed Monday - Friday.

Orders are processed within 2-5 days of being received.
Most orders will arrive between 5-10 working days from dispatch.
Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.


International Orders

International orders will have a processing delay of up to 2-3 days on top of our standard processing time. Please be assured that we will process your order as fast as possible.
If you have any questions around your order, please contact customercare@macpac.co.nz




Our shipping policy

We know you’ll be super keen to get your new purchase so we will dispatch orders as soon as possible. We try our hardest to meet all delivery times, so depending on the location of your goods, your order may be split into multiple parcels to get to you faster. All orders will be processed Monday – Friday. Please Note: If your order contains any clearance items this may delay the dispatch of your order.

REASONS FOR ORDER DELAYS

Occasionally, there may be delays, especially during busy periods (including sale). There might also be other factors for your order being delayed, such as postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We'll keep you as updated as we can, and you should be able to track your parcel’s progress. If you have any other issues, feel free to contact customercare@macpac.co.nz.

ESTIMATED DELIVERY TIMES - New Zealand

We aim to have your order dispatched within 2-3 business days. All orders are processed Monday - Friday. New Zealand orders travel with PBT couriers or Courier Post. Please Note: If your order contains any clearance items this may delay the dispatch of your order.

Once your order has been processed and collected by courier, indicative delivery times are as follows:

  • North Island orders: 2-4 working days.
  • South Island orders: 2-3 working days.
  • Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

ESTIMATED DELIVERY TIMES - International

International orders (countries other than New Zealand and Australia) will be processed in New Zealand dollars and dispatched from our New Zealand warehouse. We use DHL Express for all our international orders. We don’t ship to international armed forces, freight forwarders or international PO Boxes.

Custom fees and taxes on International orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. As these are beyond our control please check with your local customs department prior to ordering should you have any concerns. If delivery is refused, all costs incurred for the return of goods will be charged to the customer.

Once your order has been processed and collected by courier, indicative delivery times are as follows:

  • 3-10 Business days.
  • Rural delivery or remote locations can take just a little longer so please allow an additional 2 business days.

Please Note: If your order contains any clearance items this may delay the dispatch of your order by 2 business days.